Return & Exchange Policy

1. Eligibility & Requirements

Item Type	Return Window	Exchange Window	Key Rules
Insulated Mugs	25 days post-delivery	12 days post-delivery	Unused (no dents/scratches); original box + lid intact; insulation tested valid
Tumblers	25 days post-delivery	12 days post-delivery	No leaks; lids/straps (if included) undamaged; tags/packaging present
Straw Cups	30 days post-delivery	15 days post-delivery	All parts (straws, lids, cups) complete; no cracks/scratches; original pouch included

Quality issues (e.g., insulated mugs failing to retain heat, leaky tumbler lids, cracked straw cups) need clear photos/videos for verification.
Wrong/missing items require order screenshots + product comparison photos (mark errors like wrong tumbler size).

Apply: Email livable_measly.2o@icloud.com with your order number, item type (e.g., "16oz insulated mug"), reason, and proof (e.g., video of mug not keeping heat).
Review: We’ll reply with results in 2 business days. Approved requests get a return address (our Modesto hub: 1708 SYLVAN AVE APT 1, MODESTO, CA, 95355, or nearby warehouse) + a unique return ID (mark on the package).
Ship Back: Send items within 7 days (use original packaging for insulated mugs to avoid damage).
Finalize: We inspect within 3-5 days. Qualified exchanges ship in 48 hours; refunds process in 3-5 business days.

Quality/wrong items: We cover round-trip shipping (reimburse up to $22 via logistics receipt). For minor issues (e.g., missing straws), we send replacements for free (no return needed).
Personal reasons (e.g., wrong tumbler color, straw cup style regret): You pay return shipping. A 5% fee of the item’s original price applies to returns (covers packaging loss).
Ineligible items: If items show use (e.g., mug stains, tumbler dents), returns/exchanges are refused—you cover return shipping.