FAQ
1. Product & Performance
Q: How long do the insulated mugs keep drinks hot/cold?
A: Our double-walled insulated mugs retain heat for 6+ hours (e.g., coffee, tea) and cold for 12+ hours (e.g., iced water, smoothies). Avoid opening the lid frequently to maintain temperature.
Q: Are the straw cups BPA-free? Safe for kids?
A: Yes—all straw cups are made of BPA-free plastic or stainless steel, safe for kids and adults. They’re also dishwasher-safe (top rack recommended) for easy cleaning.
Q: Do the tumblers fit car cup holders?
A: Most tumblers (16oz-20oz) have a diameter of 7-8cm, which fits standard car cup holders. Check the “Dimensions” section on product pages for exact sizes (larger 24oz+ styles may not fit).
2. Material & Care
Q: How to clean stainless steel insulated mugs to avoid rust?
A: Wash with mild soap + a soft sponge; avoid abrasive scrubbers. Dry the inside thoroughly after use—moisture left inside can cause minor rust spots (wipe with a dry cloth if this happens).
Q: Can ceramic mugs go in the microwave?
A: Yes—our ceramic mugs are microwave-safe. Do not microwave mugs with metal handles or decals (marked “not microwave-safe” on product pages).
3. Orders & Shipping
Q: Where do you ship from, and how long does delivery take?
A: Orders ship from our Modesto, California hub (1708 SYLVAN AVE APT 1, MODESTO, CA, 95355) or nearby warehouses. 3-5 days to U.S./European core areas; 7-10 days to remote regions—we ship to 90+ countries.
Q: How to track my cup order (e.g., a straw cup)?
A: A tracking number is sent to your email after shipping. Check status in “My Orders” or via carriers like DHL/USPS.
4. Returns & Exchanges
Q: Can I return an insulated mug if it doesn’t keep drinks hot?
A: Yes—if the insulation fails (tested within 25 days of delivery), send photos/videos for verification. We offer free returns/exchanges and cover all shipping costs.
Q: What if my tumbler arrives with a leaky lid (quality issue)?
A: Contact us within 12 days of delivery—we’ll send a replacement lid for free or process a full refund, no return needed for minor part issues.
5. Other Questions
Q: Do you offer bulk discounts for mugs (e.g., for a office gift set)?
A: Yes—15+ mugs/tumblers get 10% off, 30+ get 18% off. Email livable_measly.2o@icloud.com to discuss custom logos (for bulk orders).
Q: When restock out-of-stock straw cup styles (e.g., pastel colors)?
A: Popular straw cups restock every 2-3 weeks. Use the “Notify Me” feature on product pages to get alerts when they’re back.